Other Privacy Policies

App Privacy Policy

Information Automatically Collected In The Finkley Down Farm Mobile App
When you use the App, we automatically collect specific data that are required for the use of the App. This data includes:

  • Location, accuracy and date/time periodically throughout the day (only while at the attraction)
  • Each visit to the resort including date/time first seen and last seen
  • Operating system
  • Operating system version
  • Device name
  • Battery level
  • Battery status (charging or not)
  • Bluetooth status (on or off)
  • Mobile network carrier name
  • Currently connected Wi-Fi SSID
  • Location permission status (on or off)
  • IP address
  • User’s preferred locale
  • Current time zone
  • App version and build number
  • App interactions (captured as events fed to Firebase Analytics)
  • Date/time entered/exited geofence region (if you enter an offered geofence region)

 

This data is automatically sent to us, (1) so that we can make the service and the associated functions available to you; (2) to improve the functions and features of the App and (3) to prevent misuse and to rectify malfunctions and (4) to offer you a personalized guest experience. This data processing is justified on the basis that (1) the processing is required in order to fulfil the requirements of the contract between you as the data subject and us in accordance with Art. 6(1)(b) GDPR for the use of the App, or (2) we have a legitimate interest in guaranteeing the functionality and fault-free operation of the App and being able to offer a service that is in line with the requirements of the market and with the interests of the users and prevails over your rights and interests in the protection of your personal data in accordance with Art. 6(1)(f) GDPR

Digitickets Privary Policy

Who we are

In this privacy policy references to “we”, “us” and “our” are to Finkley Down Farm. References to “our Website” or “the Website” are to finkleydownfarm.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

  1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
  6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
  2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia – all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie

Name

Expiration Time

Purpose

Shopping Basket

PHPSESSID

24 minutes

This cookie is used to keep track of what items are in a user’s shopping basket.

Cookie Consent

dtAnalyticsConsent

1 year

This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.

Google Analytics

_ga
_ga_container-id

2 years

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Read Google’s overview of privacy and safeguarding data

_gid

24 hours

_gat_tracker-name

1 minute

Microsoft Clarity

_clck

1 year

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website.
Read Microsoft Clarity’s Cookie Overview and Data Retention Policy.

_clsk

1 year

CLID

1 year

ANONCHK

1 year

MR

1 year

MUID

1 year

SM

1 year

New Relic

__cfduid

1 year

This cookie is used to collect information about visitor’s experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas.
Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Finkley Down Farm
Finkley Down Farm Park Andover, Hampshire
SP11 6NF

Internal Data Privacy Policy

Personal Information we may collect from you 

We may collect personal information which we receive when:

  •  You visit our premises
  •  You use our services
  •  You use www.finkleydownfarm.co.uk  (“our website”)
  •  You interact with us on social media or
  •  You contact us
  •  You apply to join our team

 

We may collect the following types of information:

  •  Your name, address, email address, telephone number(s) and other contact details
  •  The names and dates of birth of other individuals
  •  Your school/group’s name, school/group’s address and school/group’s telephone number(s)
  •  Your payment information such as a credit or debit card details and bank account details<
  •  Your future communication preferences
  •  Your IP address
  •  Relevant medical details if our first aiders are treating you following an incident
  •  Your right to work in the UK and whether you are over school leaving age
  •  Other personal information that you voluntarily provide us through your cv

 

HOW DO WE collect this information?  

We collect your personal information: 

  •  Directly:  e.g. when you sign up to receive or use our services, you complete a survey, enter a competition or submit a job application
  •  From publicly available sources:  e.g. social media, internet services

 

WHY DO WE collect this information?  

We may collect your personal information so that we can: 

  •  Answer your enquiries
  •  Provide you with services that you request from us
  •  Create and manage your membership, birthday party booking or group booking
  •  Process payments for our services
  •  Verify your identity for security purposes<
  •  Help make our website as useful to you as possible
  •  Allow you to interact with us using social media
  •  Deliver advertisements of services, events and offers that might be of interest you, but only where you have provided express consent
  •  Assist you if you have a medical incident
  •  Meet our legal obligations
  •  Make recruiting decisions

Information which does not identify any individual may be used in a general way by us or third parties on our behalf, for purposes such as quality control or the improvement of our services and website.

 

Keeping you informed of our services, events and offers  

Our website and social media keep you informed of some of our news, events and services.

We are able to share further news, offers, details of events and services if you ask us to ‘Stay in touch’.  You can subscribe using Stay in touch at the bottom of our homepage, when buying tickets and services online, or when completing a membership application form.  We will stay in touch by email or post but only where you have consented to us doing so.

When you consent to stay in touch, you may opt out at a later date by using the ‘unsubscribe’ link at the bottom of our marketing emails or by contacting us.  You have a right at any time to stop us from contacting you for marketing purposes.  We will remove you from our mailing lists as soon as is reasonably possible.

If you haven’t asked us to stay in touch, we may still need to send you service-related messages from time to time such as membership management, ticket or booking confirmations, and payment processing.